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Refund Policy

Effective date: 2025-01-01

Last updated: November 2, 2026

This policy covers everything you buy from FastSocial for Instagram: one-time packs, follower plans, auto-likes, story viewer credits, and Data API plans and credit packs.

1. The short version

  • If something goes wrong with your order, we fix it first. That can mean a refill, a re-run of the order, or a top-up of what is missing.
  • If we can't fix it, and the order failed, was wrong, or delivered less than you paid for, we can refund all or part of it. We decide each case on its facts.
  • Otherwise, an order is final once delivery has started.

2. When we refund

Contact us within 30 days of the charge. We can refund in full or in part when:

  • The order failed on our side and we can't get it delivered.
  • We delivered less than you paid for and can't make up the difference.
  • We delivered the wrong thing, for example the wrong service or amount.
  • You were charged twice for the same order, or there was another billing error. We refund the extra charge.
  • Someone used your card without permission. We check these with our payment provider.

A partial refund usually covers the part we could not deliver. A person on our team reviews every refund before any money moves.

3. When we don't refund

  • Delivery has started and is going as described. Gradual delivery is not a fault.
  • You changed your mind after delivery started.
  • You gave the wrong username or link, and delivery went to a different account or post that exists. Once delivered, followers and likes can't be moved.
  • Followers or likes drop after delivery. We cover this with a refill where the product has one (see section 4), not with money back.
  • Your account was made private, renamed, restricted or removed after delivery started.
  • A renewal charge on a plan you didn't cancel in time. See our Cancellation Policy.
  • A follower or unfollow tracker plan after tracking has started, because the report's limits described in our Terms apply, or because an account you track went private, was renamed or removed.
  • Results you hoped for, such as reach, sales or new fans. Delivered followers and engagement are paid activity, not an organic audience.

4. Refills

Instagram followers, from a one-time pack or a plan, come with a 30-day refill. If followers drop within 30 days of delivery, we top them up at no charge. We check for drops ourselves, and you can also ask us.

  • Other services have their own refill period, or none. The product page shows which applies.
  • A refill is a re-delivery, not money back.
  • Your account must stay public and keep the same username during the refill period.
  • Drops caused by a private account, a changed username, deleted posts, or an account Instagram restricts or removes are not covered.

5. How to ask for a refund

Email contact@fastsocial.co from the address you used at checkout. Tell us:

  • Your order reference or the date and amount of the charge
  • The Instagram username or link on the order
  • What went wrong

We first check the order and try to fix it. If a refund is the right outcome, a person on our team reviews it, usually within 48 hours.

6. How refunds are paid

  • Refunds go back to the card or wallet you paid with. We can't send them anywhere else.
  • Your bank decides how long the money takes to show, often 5 to 10 business days.
  • A refunded plan, auto-likes subscription or Data API plan ends, and delivery or access stops. Refunded story viewer credits are removed.

7. Chargebacks

Please email us before you contact your bank. Most problems are fixed faster that way.

If you open a chargeback or dispute, the plan, subscription, API key or credits tied to that payment are cancelled and delivery stops. We may send our order and delivery records to the payment provider, which then decides the dispute.

8. Contact

Nothing in this policy limits rights you have under the consumer law where you live.