Refund Policy

Effective date: 2025-01-01

Last updated: January 2025

1. General Rule: All Sales Are Final Once Delivery Starts

All sales are final once delivery has started. Because our service begins quickly (typically within 1–2 hours after payment) and uses operational capacity, we do not provide refunds for partially or fully delivered periods.

Important: Delivery is considered started once we begin sending followers, likes, or engagement to the handle you provided at checkout. Any partial delivery, even if minimal, constitutes delivery for the purposes of this refund policy.

2. No Refunds in These Cases

Refunds will not be provided in the following circumstances:

Service Delivered: Service was delivered to the handle you provided, regardless of the amount delivered. This includes if the handle belonged to a different, existing account due to an input error on your part.
Partial Delivery: Any amount of service has been delivered, even if you cancel on the same day as purchase or within hours of delivery starting.
After Renewal: Cancellation requested after a renewal payment has already processed. You must cancel before the renewal date to avoid being charged.
Reduced Results: Reduced results caused by your content inactivity, niche limits, platform algorithm changes, or platform-side policy changes outside our control.
Follower Loss: Loss of followers or engagement after delivery, including but not limited to platform purges, account suspensions, or user unfollows.
Change of Mind: You changed your mind, found a better service, or no longer want the subscription after delivery has started.
Account Issues: Your account was suspended, restricted, or banned by the platform after delivery started, or you lost access to your account.
Platform Changes: Changes made by social media platforms (Instagram, TikTok, etc.) that affect service delivery or results.
Incorrect Information: You provided incorrect account information, and delivery was applied to a different account. The order is deemed fulfilled.
Subscription Cancellation: Canceling your subscription does not entitle you to a refund for any period for which delivery has already started or been completed, even if you cancel immediately after receiving service.

3. Why We Cannot Refund After Delivery Starts

Our service operates on a subscription model with immediate delivery. Once we begin delivering followers, likes, or engagement:

Operational resources have been allocated and used.
Managed accounts have been engaged in the delivery process.
The service has been rendered, even if partially.
We cannot "undo" or "reverse" the delivery that has already occurred.

Therefore, all sales are final once delivery has started, regardless of when you cancel or request a refund.

4. Limited Refund Eligibility

Refunds may only be considered in the following limited circumstances, and only if no delivery has occurred:

Duplicate Payment: You were charged twice for the same subscription in error (verified by our payment processor). Only the duplicate charge will be refunded.
Failure to Start Delivery: We failed to start delivery within 72 hours of your first payment, and no work was performed (no followers, likes, or engagement were delivered).
Processing Error: A genuine processing error where you were charged but no service could be provided and nothing was delivered (e.g., technical error preventing subscription creation).
Unauthorized Transaction: Your payment method was used fraudulently without your authorization (subject to verification and investigation).

Important: Even in these limited cases, if any delivery has occurred (even a single follower or like), no refund will be provided.

5. Refund Processing

If your refund request is approved (which is rare and only in the limited circumstances above):

Refunds are returned to the original payment method used for the transaction.
Processing times depend on your bank or card issuer and typically take 5–10 business days.
We are not responsible for delays in refund processing by payment processors or financial institutions.
Refunded subscriptions will be immediately canceled, and no further service will be provided.

6. Subscription Cancellation vs. Refunds

Important Distinction: Canceling your subscription is different from receiving a refund.

Cancellation: You can cancel your subscription at any time to stop future charges. When you cancel, the delivery of followers and likes will stop immediately. We cannot continue delivering service without an active subscription plan. Cancellation does not entitle you to a refund for any period for which delivery has already started or been completed.
Refund: A refund is a return of payment, which is only available in the very limited circumstances described above and only if no delivery has occurred.

Effect of Cancellation: If you cancel your subscription after delivery has started, you will continue to receive service only for the remainder of the paid period that has already been charged. Once the paid period ends, no further delivery will occur. No refund will be provided for the period during which service was delivered.

7. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute with your bank or credit card company:

We will provide evidence of service delivery and our refund policy.
Your subscription will be immediately suspended or canceled.
If the chargeback is found in your favor despite service delivery, we reserve the right to pursue collection of the disputed amount and any associated fees.
Filing a chargeback does not guarantee a refund, especially if delivery has occurred.

We encourage you to contact us directly at contact@fastsocial.co before filing a chargeback, as we may be able to resolve the issue without the need for dispute proceedings.

8. How to Request a Refund

To request a refund (only if you believe you meet the limited eligibility criteria above), email us at contact@fastsocial.co with the following information:

Your order email address
Date of purchase
Transaction ID or order number (if available)
Reason for refund request
Evidence supporting your claim (e.g., proof of duplicate charge, evidence that no delivery occurred)

We will review your request within 3–5 business days and respond with our decision. Please note that most refund requests are denied because delivery has typically started within hours of payment.

9. Contact Information

For refund requests or questions about this policy, contact us at:

Email: contact@fastsocial.co
Phone: +47 921 33 292
Address: Kristiangarden 3, Eidsnes, Norway

10. Acknowledgment

By purchasing a subscription from FastSocial, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that:

All sales are final once delivery has started.
No refunds will be provided for partially or fully delivered periods.
Canceling your subscription does not entitle you to a refund.
Refunds are only available in very limited circumstances where no delivery has occurred.